Founded by Bart Lehane, Ciaran Tobin and Shane Lynn in 2015, Dublin-based EdgeTier describes itself as a human-centric artificial intelligence start-up. The company has developed a customer service system named Arthur, that can guide customer service agents in responding to queries. The AI platform is designed to reduce window switching, copying and pasting, and the effort of looking up information, in order to help agents service customers more efficiently. After it was named as the winner of the 2019 Google Adopt a Startup programme, the company said that it has seen query handling times decrease by up to 80pc, while providing administrators with a detailed view of the data behind their contact centre operations.