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In the ever-accelerating race to automate customer service interactions, companies risk overlooking a vital component: empathy. While adding AI promises efficiency and scalability, it may inadvertently widen the chasm between the support customers desire and what companies actually deliver.
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Charles Kergaravat
12.06.2024
Brite Payments recently announced a $60M raise. Maddyness heard from Dawn Capital’s General Partner, Josh Bell and Brite’s CEO and founder Lena Hackelöer to learn what really happens in the build-up to a deal of this size and what modern day funding truly looks like.
11.06.2024
In the earlier history of the internet, social media and eCommerce were two distinct entities. Now, with tech giants like Meta showing a rapidly expanding influence on the global eCommerce market, the two categories are becoming more closely entwined every year.
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Daniel Groves
22.05.2024
Carbon dioxide removal (CDR) will play an integral role in limiting the worst effects of climate change, and will be pivotal in helping businesses and governments in realising their net zero goals.
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Hans Westerhof
21.05.2024
Human resources (HR) can play a crucial role in improving the construction industry through various strategies and initiatives: George Mathew takes us on a deep dive into the what and the how.
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George Mathew
17.05.2024
There are many qualities in humans that we under-value or that we try to suffocate because they don’t fit with a rather narrow perspective on what has value and what doesn’t at work. For instance, until recently, any show of emotion in the workplace was considered unprofessional.
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Blaire Palmer
06.05.2024
Big tech is selling your private information to finance their extraordinarily expensive servers and train their AI. Simon Bain, AI expert and CEO at OmniIndex, believes that technology companies aren’t in fact looking to replace people like is often reported, but are instead looking to exploit us and the AI hype to harvest more private data on us than ever and sell it to the highest bidder.
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Simon Bain
25.04.2024
Consumer attitudes towards sustainability are changing. According to a 2022 survey, two-thirds of people in the UK now consider the environmental impact of what they buy. Nine in every ten believe it’s important for companies to ‘do social good’ and have a reputation for doing so, making ethical practices a key ingredient for business success.
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Andy Aitken
24.04.2024
No other European city compares to London in terms of volume of startup activity. Here’s the lowdown of the best London has to offer to founders
En partenariat avec British Embassy in Paris
22.04.2024
A recent report from the CIPD revealed that for almost a third of organisations (32%), neuroinclusion is not a focus, with small businesses being the least likely to do so.
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Leanne Maskell
17.04.2024
The Northern city is cementing its place as the UK’s biggest tech hub outside of London, attracting capital, talent, and ambitious entrepreneurs in the process.
En partenariat avec British Embassy in Paris
17.04.2024
Purpose and conscious leadership are buzzwords often banded around these days, but what do they really mean for the modern-day leader and how can we embody their meaning beyond the superficiality of understanding what the words themselves mean?
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Claire Renée Thomas
27.03.2024
Besides many various trends in the past decade, the rise of influencers as important individuals in the eCommerce and marketing sphere is one of the most prominent ones. There are many influencers who started out as hobbyists in a certain field.
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George Mathew
20.03.2024
Mixing disruptive finance startups and centuries-old financial institutions, the UK has demonstrated it has fertile ground for fintech innovation
En partenariat avec British Embassy in Paris
14.03.2024
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