The rise of e-commerce has led to the need for better customer service, as customers now demand instant gratification and personalised experiences. This has given rise to the adoption of AI-powered Chabots, which have become a game-changer in the e-commerce industry. The use of Chatbots has been shown to increase customer satisfaction and loyalty, while also improving B2B lead generation.
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Kelly Mason
18.03.2023
Every week, Maddyness brings you the latest investment news from the UK startup ecosystem. Here's a recap of this week's investments.
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Maddyness UK
17.03.2023
A mission statement is one of the most important things every company should have. Though it isn’t a budget that you can spend on marketing or an office you can rent to have a space for your team to work, a mission statement has a very practical purpose.
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Frank Hamilton
17.03.2023
Generative AI is an exciting new technology with seemingly endless applications, undoubtedly kicking off a race for forward-looking businesses to start using it. Dr Caroline Chibelushi, Artificial Intelligence expert at Innovate UK KTN, discusses how we should be approaching ChatGPT, exploring the opportunities and pitfalls of this AI chatbot so that businesses can use it to their benefit and with minimal risk.
16.03.2023
As part of our quick fire questions series – or QFQs – we spoke to Zsuzsa Kecsmar, Chief Strategy Officer and cofounder of Antavo about loyalty, the importance of innovation, and why thought leadership is vital when it comes to strategy.
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Zsuzsa Kecsmar
16.03.2023
Whoever takes the call: The news will be shocking with burning questions popping up on the person’s inside: “Why did we lose? and even more scary: “How will I explain THAT to my management and peers?”
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Gabriele Rehbock
16.03.2023
As part of our quick fire questions series – or QFQs – we spoke to Danny Gray, Founder and CEO of JAAQ about breaking down the mental health stigma, creating a platform for accessing and sharing lived experiences, and helping the millions of people currently waiting for mental health support.
Portfolio by
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Danny Gray
15.03.2023
Startups are in a precarious position going into 2023 with economic turbulence putting pressure on founders to streamline costs – some of which come at the expense of long-term success. To offer guidance to business owners and entrepreneurs, Marks & Clerk, have published an e-book to act as a resource for tech founders struggling to identify an effective strategy when it comes to innovation and intellectual property.
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Maddyness UK
15.03.2023
The younger generation has lost trust in government and institutions, but not in the future.
15.03.2023
Ever since the rise of remote working brought about at the start of the pandemic, the debate around whether office or home is best has been fierce. Some senior business leaders, including the director general of the Confederation of British Industry, have dismissed remote-first roles as the world of work “gone crazy”. Citing worries about employee productivity, many have called for a national full-time return to the office. But they should be careful what they wish for.
15.03.2023
As part of our quick fire questions series – or QFQs – we spoke to Jake Loo, CTO and cofounder of thirdweb about ignoring the noise around hacks and scams, empowering developers with Web3 framework and unwinding with video games.
14.03.2023
You’ve spent time strategising and brainstorming, you’ve researched best practices, looked at your data and even run focus groups to understand your colleagues from the global majority's experience. This has culminated in what you think is a comprehensive and robust diversity and inclusion policy. Six months in and It seems to be working but how can you tell for sure? Is it working for some and not others?
Opinion by
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Jenny Garrett
14.03.2023
From the UK to Europe and beyond, small businesses are struggling. Rising inflation and energy prices are increasing their costs, and consumers - facing the same cost of living pressures - aren’t spending enough to balance out the books. So what does this mean for these SMEs and their owners?
Opinion by
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Ann Juliano
13.03.2023
With news that water bills are set to rise up to 12.9% a year, many hard-up businesses are set to feel extra pressure. Businesses are crying out for advice on how to build resilience during our uncertain economic times – and one way in which this can be achieved is getting savvy with utilities – and this absolutely includes water; often the ‘forgotten’ utility.
13.03.2023
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